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Manage your account conveniently and securely from anywhere, anytime.

We're here to help you navigate your debt journey and provide you with the support you need to become debt-free.

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Resolving Debt Fairly

View your current active accounts and offers at DMC

View and download your latest account statement on DMCOnline

View available payment methods and make a payment on your account

View bureau related infomation for your account

Log a query on your account

View and download your settled letter

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The DMC

Resolving Debt Fairly

Settlement Agreement

Take advantage of our simple, fair, and trusted debt management solutions to finally resolve your accounts with zero interest and zero fees.

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DMC Payment Methods

If you pay via authenticated Debicheck debit order, you benefit from:

  • Upfront discounts

  • Interest and fee free payments

  • Convenience and increased affordability

  • No missed payments

*Benefits dependent on the specific account type

Authenticate Your Payments With

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Statements and Letters

View and download your latest account statement and paid up letters on DMCOnline. Simply login with your ID number and click on the account you want your letter for and follow the on screen prompts.

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Credit Bureau

Your credit score and credit report are important financial tools that you should keep up to date with. It's important to keep an eye on your credit score and credit report so that you can stay on top of your financial health. 

Access your full free Experian Credit Report at MyCreditCheck today, 

  • Who do I contact for a settlement letter once my account is paid up?
    You can login to DMCOnline to view and download your paid up letter. If DMC owns the debt we will gladly provide you with a letter confirming that your account is paid up. Otherwise we will request the letter from our client for whom we are collecting the debt.
  • How do I get a statement?
    You can login to DMC Online to get your latest statement, or Contact Us to request one to be sent to your email address.
  • What is a settled letter?
    If you are applying for credit elsewhere, the credit provider may sometimes request a ‘Settled Letter’. A settled letter is a letter stating that your account has been paid up (‘settled’). If your account with DMC is paid in full, a settled letter can be obtained by logging in to DMC Online.
  • What happens if I can't make a payment?
    In the event of a missed payment or debit order failure, DMC requires you to provide a new deduction date or make good on the outstanding amount. We may also use debit-order tracking to collect all or part of the overdue amount.
  • If I pay via debit order, on which day will my payment be deducted ?
    You can elect the date of the deduction and this will be confirmed with you when you make the payment arrangement. Should your date fall over a weekend or public holiday the deduction will be brought forward.
  • What is Debicheck?
    To prevent fraud and reduce invalid payment disputes, a new type of debit order called 'DebiCheck'was introduced in South Africa. It is referred to as an 'authenticated debit order', as you, the customer, will need to electronically confirm or authenticate when choosing to pay your account via debit order. For more information, please visit www.debicheck.co.za
  • Why does DMC want me to pay via debit order?
    For customers who agree to pay on debit order, DMC may be able to offer a flexible and affordable deal, including no further interest or fees, and a generous upfront discount. Payment via debit order is generally more cost effective and beneficial than any other traditional means, and thus enables us to offer a better deal.
  • What happens if my debit order date falls on a weekend or public holiday?
    Where your elected due date falls on a weekend or public holiday, we will adjust your deduction date to enable us to deduct your instalment on the last business day before your elected date.
  • Why am I working with DMC and not my original credit provider?
    When a credit provider (such as a bank, lender or retailer) does not receive payment on an account for a specific amount of time, they may decide to hand it over, or sell it, to an external company for collection. DMC is one such collection company, and is trusted by these credit providers to treat their customers fairly and resolve their debt.
  • Will DMC negotiate on past due accounts, and do you give settlement discounts?
    DMC wants to resolve your debt fairly. Please contact us, and we will be happy to discuss your options. Alternatively, you can log in to DMC Online to see what discount is available on your account, and set up an easy payment arrangement. If DMC has purchased the debt, we are in a better position to offer you a favourable discount, which could save you a lot of money.
  • Who is Cybertrac, and why are they visiting me?
    Cybertrac is DMC’s field agent network. If we cannot reach you from our contact centre, we may request one of our field agents to arrange a visit at your convenience. The agent will discuss your debt with you and request you to sign the relevant paperwork for a suitable payment arrangement.
  • What is 'outsourced' debt?
    An outsourced debt is one which a credit provider (such as a bank, lender, municipality or retailer) has requested DMC to collect on its behalf. DMC does not own the debt, but can still offer a simple, fair and trusted way to resolve it.
  • When is DMC permitted to call me?
    In terms of the Debt Collectors Code of Conduct, we are permitted to contact you during the following hours: 6am to 9pm Monday to Saturday (including public holidays). Our online self-service platform DMCOnline is however available 24/7 for you to manage your own account in your own time.
  • What is debt relief?
    Amendments to the NCA (National Credit Act) have been tabled for over-indebted consumers who earn less than R7,500 per month. The amendment allows for a structured approach to relief, starting with reductions in interest rates and allowing for various levels of debt write-offs in extreme cases. However, this amendment has not been signed into law for an extended period and it is unclear if and when this will happen.
  • What is 'puchased' debt?
    A purchased debt is a debt which DMC has bought from a credit provider (such as a bank, lender or retailer). As the new owner of the debt, we are often in a better position to offer our customers a more flexible and affordable payment arrangement than the original credit provider.
  • Why can't I pay my original credit provider directly?
    DMC will have entered into an agreement with the original credit provider, either to take over its collections or to purchase certain of its debts. In such cases, only DMC will have current information relating to the outstanding debt and will ensure that payments are correctly and timeously allocated.
  • What is a credit bureau?
    A credit bureau is an organisation that collects information about consumers’ credit history (from the likes of banks and retailers) and makes that data available to credit providers to use in assessing credit applications. Examples of credit bureaux in South Africa include TransUnion, Experian, Compuscan and XDS.
  • What is a 'judgement' and how can I clear my name?
    If you have a ‘judgment’ against your name, it means that a court has ordered that you must pay your debt to a particular creditor (such as a bank or retailer). To remove the judgement listing from your profile you have two options (1) you need to get the judgement rescinded through a court process or (2) you need to repay the debt in full, in which case, the credit provider must instruct the bureaus to remove the listing.
  • If I pay my account, who will update my credit profile and how long does it take?
    It depends on whether DMC has purchased the debt, or if we are collecting on behalf of another company. If your outstanding debt has been handed over to DMC to collect, the principal owner of your debt has to update your credit profile. If DMC owns the debt, we will submit a request to the relevant credit bureau to update your credit profile. Please note that updates can take up to 30 days to reflect on the credit bureau.
  • How can I check my credit record?
    You can check your credit record with a credit bureau, like Experian, which will give you a report on the status of your debt and will let you know if you have any judgments against your name.
  • What does it mean if I am 'blacklisted'?
    Blacklisting means that you have adverse information recorded on your profile e.g. slow payer, not contactable, handed over, etc. Credit providers must take certain steps, including notifying you, before they can submit such information to the bureaus. Note however that DMC will never submit any adverse information and we only submit the information prescribed by the National Credit Act, which is mainly outstanding balance, installment amounts, and payments received.
  • If I pay up my account in full, will it be removed from my credit profile?
    No, even if an account is fully paid up, it will still reflect on your profile at the credit bureau, BUT it will reflect a positive status of ‘Paid Up’ and will contribute to an improved credit score.
  • Why does a credit bureau record my credit history?
    The National Credit Act requires all credit providers to submit details of the accounts and payment details to the credit bureau. This information is then made available to credit providers to use in assessing the risk and checking affordability on new credit applications.
  • Why does DMC have a debt listing for me on the credit bureau?
    As a registered credit provider, we are legally obliged to submit, in a prescribed format, certain information in relation to all consumers with whom we have a credit agreement, including those accounts we have purchased from other credit providers.
  • What is a "credit score"?
    A "credit score" is a calculation that ranks credit risk by using various variables. Examples of typical variables used in credit include the number of missed payments in the last x months, the number of new credit applications in the last x months, the number of accounts in arrears, etc. Generally, the credit bureaus each have their own version of a credit score, and most credit providers will build their own scorecard unique to their business.

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