Settle your debt quicker than ever before, with zero interest and zero fees. You also benefit from discounts on your balance which saves you money in the long run. Have peace of mind knowing your debt is taken care of and you can move forward with your life.
When a credit provider (such as a bank, lender or retailer) does not receive payment on an account for a specific amount of time, they may decide to hand it over, or sell it, to an external company for collection. DMC is one such collection company, and is trusted by these credit providers to treat their customers fairly and resolve their debt.
DMC wants to resolve your debt fairly. Please contact us, and we will be happy to discuss your options. Alternatively, you can log in to DMC Online to see what discount is available on your account, and set up an easy payment arrangement. If DMC has purchased the debt, we are in a better position to offer you a favourable discount, which could save you a lot of money.
Cybertrac is DMC’s field agent network. If we cannot reach you from our contact centre, we may request one of our field agents to arrange a visit at your convenience. The agent will discuss your debt with you and request you to sign the relevant paperwork for a suitable payment arrangement.
An outsourced debt is one which a credit provider (such as a bank, lender, municipality or retailer) has requested DMC to collect on its behalf. DMC does not own the debt, but can still offer a simple, fair and trusted way to resolve it.
In terms of the Debt Collectors Code of Conduct, we are permitted to contact you during the following hours: 6am to 9pm Monday to Saturday (including public holidays). Our online self-service platform DMCOnline is however available 24/7 for you to manage your own account in your own time.
Amendments to the NCA (National Credit Act) have been tabled for over-indebted consumers who earn less than R7,500 per month. The amendment allows for a structured approach to relief, starting with reductions in interest rates and allowing for various levels of debt write-offs in extreme cases. However, this amendment has not been signed into law for an extended period and it is unclear if and when this will happen.
A purchased debt is a debt which DMC has bought from a credit provider (such as a bank, lender or retailer). As the new owner of the debt, we are often in a better position to offer our customers a more flexible and affordable payment arrangement than the original credit provider.
DMC will have entered into an agreement with the original credit provider, either to take over its collections or to purchase certain of its debts. In such cases, only DMC will have current information relating to the outstanding debt and will ensure that payments are correctly and timeously allocated.
